The National Visa Center (NVC) will now be able to communicate with EB-5 investors who have questions regarding approved I-526 petitions. NVC has developed a specially trained team that is equipped with the latest information regarding I-526 petitions and answers to some of the most frequently asked questions. This is part of NVC's continuing effort to improve their customer service.
"Upon receipt of an approved petition from USCIS, our Investor Assistance Desk will oversee the addition of potential derivative applicants and creation of fee bills. Customers will e-mail their derivative’s relationship documents which can also be used for inquiries on derivatives, the Child Status Protection Act, and general case status."
"The Investor Assistance Desk does not change NVC’s process for documentarily qualifying an immigrant visa case and scheduling an interview overseas. All visa applicants, including those in the EB-5 category, should submit their financial, civil, and supporting documents to NVC in one package following the instructions on http://nvc.state.gov/submit."
EB-5 investors can use the dedicated email address of NVCeb5@state.gov for assistance.