Monday, November 19, 2018 - Now in its 22nd year, the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study was released yesterday, showing Kimpton has been ranked #1 in guest satisfaction among upper-upscale hotel.
The NAGSI study is designed to help hoteliers add focus and clarity to product and service improvement efforts that matter most to their guests. The study measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; upper midscale; midscale; economy; upper extended stay; and extended stay. Seven key factors are examined in each segment to determine overall satisfaction: reservation; check-in/check-out; guest room; food & beverage; hotel services; hotel facilities; and cost & fees.
The following are top rakings of the 2018 study:
You can read the full press release here.
FirstPathway Partners is honored to share its many successes and we are proud of the great work this award-winning EB-5 project has carried-out since opening in the summer of 2016. For more information on the Kimpton Journeyman hotel, click here.